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Unfortunately, this kind of neglect seems to be the modus operandi for customer service at Plenty Of Fish.
To be fair, Plenty Of Fish does provide a help page and an email address and phone number for reaching customer service.
Whether those potential dates are high quality or not is another matter entirely.
Sadly, a survey of complaints to the BBB reveals that many communications via the phone number and email address fall on deaf ears. Needless to say, Plenty Of Fish seems to struggle with-or just ignore completely-their service obligations to their customers.
Here is the complaint one dissatisfied customer left with the BBB: When I tried to visit their help page to gauge its helpfulness, their help page was down for maintenance... If you decide to sign up with them, be prepared to go it alone with little or no help from the site.
Apparently, over the last several years, Plenty Of Fish's website has gone down on an almost monthly basis to the chagrin of many of its members.
Granted, some of these instances have been for scheduled maintenance, but not most of them.