Interparcel tracking not updating

Due to the nature of our service all quotes and bookings are completed on our website by the customer who is not required to make contact with Interparcel prior to completing the booking online.

My best regards, Hugo Minnée Oostersingel 29 9698AB Wedde Netherlands [email protected]’ve never ever experienced worse delivery company than HERMES in my whole life. It is still in transit/given to the delivery to send to the Netherlands.

have recommended Interparcel to everyone now; they're a terrific company! Did you know all of our couriers, apart from Star Track, will collect unattended parcels? For more info, please contact the team on 1300 006 031, or via our live chat system through the website It would be easy to say it was done deliberately given the nature and state of it. The insurance excess is more than the 0 case so I’ll have to supply the customer a new one out of my own pocket. My customer reported that the inner packing was absent. We are sorry to hear that your item was damaged during transit.

The delivery pick up and drop off times were fantastic. It arrived 5hrs earlier than time quoted (from interstate). From the images supplied above, it looks as if you sent the item in a case and not in a cardboard box with sufficient internal cushioning to protect the goods during transit.

If you could please send an email with your order number to [email protected] I can get a team leader to explain further.

Once again, we apologise for any inconvenience caused.

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All parcels travel in the depots on automated conveyor belts and down chutes, therefore are not manually handled from collection to delivery point. The reason the case looks unpacked is because it is. I will send the deets of the order through to you for review.

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